Privacy Policy

Rug Doctor Carpet Care and its related divisions and subsidiaries, including Rug Doctor (Australia) Pty Ltd and Rug Doctor Rental LLC (collectively " Rug Doctor”), is committed to earning and keeping your confidence and trust. This commitment exists not only for our website, but extends to any interaction you may have with RUG DOCTOR. Accordingly, we strictly adhere to our Privacy Policy to ensure that the personal information you provide is not misused in any way. RUG DOCTOR aims only to collect personal information that is reasonably necessary for its activities. For example, you do not need to provide us any information to use this website. However, you may need to provide personal information to obtain support, to purchase products through this website, submit comments, participate in discussion forums, participate in competitions or trade promotions, and/or gain access to our member services (e.g. create an account or sign up for an email newsletter).

We usually collect personal information directly from you, for example when you send us correspondence by e-mail or in writing, deal with us over the telephone or in person, or contact us, or place an order through our website. The types of personal information that we collect will depend on the nature of the interaction between you and RUG DOCTOR and may include your name, address, email address , telephone number, credit card information (if you make a purchase through our website), and certain demographic information.

It will always be your choice whether to provide RUG DOCTOR with your personal information, and when you do so, you give us permission to use the information to provide you with the requested services and in accordance with this Privacy Policy. If some personal information that RUG DOCTOR requests is not provided, RUG DOCTOR may not be able to provide you with the requested services.

Use and disclosure of personal information

RUG DOCTOR will use the information you provide to:

(a) Fulfill your request;

(b) Provide you with our products or services;

(c) To provide ongoing support or help to manage products, for example if you have a query;

(d) To communicate with you.

In addition, if you sign up for our members services and join our email list, RUG DOCTOR and its partners (e.g., our third-party service providers assisting us with website support, promotion fulfillment, etc.) may also occasionally distribute information and offers that may be of interest to you. By signing up for our member services, you consent to RUG DOCTOR and its partners contacting you by email, telephone or hard copy mail.

If RUG DOCTOR collects your personal information for any other purpose, we will generally let you know that purpose at the time we collect the information.

Disclosure of personal information

RUG DOCTOR aims to confine its disclosure of personal information to the primary purpose for which it has been collected, or for a related purpose. This means RUG DOCTOR will usually only disclose personal information in connection with its business and administrative functions, including when disclosure is necessary to provide you with a product or service that you have requested, helping us with the running of our organization, or for security reasons.

For example, if you provide your credit card information to RUG DOCTOR to purchase products through our website, the credit card details will be encrypted and stored on a secure server and provided to a third party credit card processor and authenticator for payment purposes, and your name and address will be provided to the company that ships our merchandise.

RUG DOCTOR may also disclose personal information in response to law enforcement activity, to enforce its contracts or property rights, or when required by law. Information we collect may also be transferred in connection with the sale or merger of the company or any division or business line of the company to which the information relates. If we hire any third-parties to perform services relating to the way our website functions, we will require them to protect your personal information in the same way that we do. As a general rule, RUG DOCTOR will not sell, rent or loan your personally identifiable information to others for advertising or similar purposes.

Overseas transfers and disclosures of personal information

When you send personal information to RUG DOCTOR, the personal information will be shared amongst the RUG DOCTOR corporate group, including entities which may be located in Australia and overseas. In addition, the personal information may be stored on servers in Australia and the United States. As noted above, we may send your personal information to third parties for the purposes of meeting your requests, such as credit card processors and shippers of our merchandise, who are likely to be located in Australia and the United States.


You consent to us disclosing your personal information to the third parties and overseas recipients listed above, and similar organisations who may in turn provide your information to other third parties (for example, for marketing purposes). You can withdraw your consent at any time by informing us in writing that you withdraw that consent. If you do not permit the disclosure of some personal information as RUG DOCTOR requests, RUG DOCTOR then may not be able to meet its legal obligations and may not be able to do business with you. If this is the case, we will let you know.

Access and correction of your personal information

RUG DOCTOR aims to keep all personal information that we hold accurate, complete and up-to-date. In some circumstances, you may also have a right to request access to your personal information and request correction. We encourage you to tell us if you change your contact details. If you would like to access, or correct the personal information held about you, please contact us at or phone us at 1800 804 973.

To make changes to your email subscriptions please contact If you would like to edit your name and personal information or be removed from our email list, please contact To make any of these changes or delete your account, contact us on 1800 804 973 or send your request to RUG DOCTOR, Unit 10-25 Chapman Street Blackburn north 3130.

Computer Tracking and Identifiable Information

The RUG DOCTOR website use domain name (not e-mail addresses) to track user behavior within our website. This tracking data helps us determine how to upgrade and enhance our website and make it more enjoyable for our users. Because RUG DOCTOR does not trace or extract personal user information, the data that is collected is and can only be used for statistical purposes. These statistics are considered confidential and are held to the same privacy standards as personal information. Also, because we do NOT use e-mail addresses for our tracking, you can be assured we are not integrating these statistics with your personal e-mail address. As a service to our regular users, RUG DOCTOR, in conjunction with its ad management partners, uses pixels or transparent GIF files that recognize specific users and their preferences by recognizing "cookies", small text files that save you the time of having to register each time you visit our website. The information that is collected is anonymous and not personally identifiable. It does not contain your address, telephone number or email address. If you do not wish to accept cookies, the “help” section of your browser’s toolbar will likely tell you how to prevent your browser from accepting cookies, how to have the browser alert you when you receive a new cookie, or how to disable cookies altogether. If you disable cookies, however, you may not be able to take advantage of all of our website’s features.


RUG DOCTOR protects the security of your information, including credit card information provided for purchases, which it encrypts, using Secure Socket layers (SSL), for transmission to our secure servers. While we consider online security a priority and take all reasonable steps to secure your personal information, we cannot provide absolute assurances against, and will not be liable for, any breaches of confidentiality due to system failures or unauthorized access by third parties.


If you have any questions or would like to make a complaint about RUG DOCTOR 's compliance with the applicable privacy laws, please contact our Marketing Manager at Unit 10-25 Chapman Street Blackburn North 3130 in writing. RUG DOCTOR will consider the question or complaint, investigate the matter if appropriate, and provide a response within 30 days. Whilst we will do our best to answer your question or resolve your complaint, if you feel it remains unresolved or you wish for further investigation to take place, you should contact the relevant governmental authority in your jurisdiction.

Scope of Privacy Policy/Links to Other Websites

This policy applies to all RUG DOCTOR websites. From time to time, we may include on our website links to other websites. RUG DOCTOR is not responsible for the operation or collection of any information from any website operated by third parties.

Updating this Privacy Policy

Our business and the laws that regulate us change from time to time, and RUG DOCTOR reserves the right to change this policy. If we do change this policy, we will post the revised version on our website. You should check the Privacy Policy and Terms of Use posted on our website periodically to read about any changes, modifications, or revisions.